Thank you for your registration.
As soon as your account has been activated by us, you will find all the necessary course materials here.
If your account has not been activated within a week, please contact info@ivrt.de and we will assist you as quickly as possible.
FAQ for the Exclusive IVRT® Course area for Participants"
1. General Questions about Registration
1.1 Who is eligible to register for the exclusive area?
Only participants of the Institute for Vestibular Rehabilitation Therapy (IVRT®) who
have attended one of our training programs can register and gain access.
erhalten.
1.2 How do I register?
- Go to IVRT® – Registration
- Complete the registration form with your information.
- Click ‘Submit’ to complete your registration.
- Please wait for your account to be manually activated by our team (this may take up to 72 hours).
1.3 I registered but haven’t received a confirmation. What should I do?
- Activation is carried out manually and may take up to 72 hours.
- If you don’t see the confirmation email in your inbox, please check your spam/junk folder.
- If you have not received access within 72 hours, kindly contact us at info@ivrt.de.
2. Troubleshooting Login
2.1 I have forgotten my password. What should I do?
- Click ‘Forgot password?’ on the login page.
- Enter the email address you used to register.
- An email will be sent to you with a link to reset your password.
2.2 I didn’t receive the password reset email.
- Check the spam folder.
- If you don’t receive the email, please verify that you entered the correct email address.
- If the issue continues, reach out to us at info@ivrt.de.
2.3 I receive an error message saying 'User not found' when I try to log in.
- Ensure that you used the correct email address when registering.
- If you think you may have made a typo, try entering an alternative spelling.
- If you are certain you have registered but cannot access your account, get in touch with us.
3. Troubleshooting Activation
3.1 Why hasn’t my account been activated yet?
- Activation is carried out manually and may take up to 72 hours.
- Make sure that your registration was completed successfully.
- If the process takes longer, get in touch with us at info@ivrt.de.
3.2 My registration was declined. Why?
- Potential reasons for a rejection:
- Your email address is not associated with a recognized course participation.
- Your registration contained incomplete or incorrect details.
- You already have an existing account.
- If you think this is an error, get in touch with us and provide your registration details.
4. Technical Issues
4.1 The page fails to load or shows an error message.
- Try using a different browser or clear the cache of your current browser.
- Make sure your internet connection is stable.
- If the issue continues, please try again at a later time or reach out to us.
4.2 The system keeps logging me out.
- Activate 'Allow cookies' in your browser settings.
- Avoid using private or incognito mode, as it may prevent your login from being saved.
- If the issue continues, please try using another browser or device.
4.3 I receive an error message: '403 – Access Denied'.
- Your access might still be pending activation.
- If your account has already been activated, try logging out and logging in again.
- If the issue remains unresolved, please reach out to us.